The Directorate of National Consumers Right Protection on Wednesday inaugurated a consumer complaint management system portal at its head office in the capital.

This portal aimed at facilitating the consumers filing complaints in an easy and convenient way.

The DNCRP has organised the inauguration event in a hybrid mode and chaired by its director general AHM Shafiquzzaman.

Shafiquzzaman said that the web portal and software CCMS has been developed for simplifying the consumers’ complaint filing process as well as for better complaint settlement by the Directorate.

He said it is also the continuation of the country’s journey to become a techno-friendly digital Bangladesh.

The director general said that the Directorate has been facing challenges as it  has now 3,748 pending cases.